Tim Tessier was EXCEPTIONAL! The customer service and knowledge he provided was AWESOME! I was very pleased with the service! This is WHY I continue to come back to FLAME! They have taken care of my family and I for over 30 years! They THE BEST! You cannot go wrong with them. Their employees are great and the service is A-1!
FLAME was able to quickly get a technician out and diagnose why my heat wasn't coming on. They called me before they arrived so I would know exactly when they would get there, and let me know the cost of the diagnostic ahead of time. Excellent service! Special Thanks to Sean for being so courteous and explaining exactly what was wrong.
I was home for most of the installation day with Dave and I think Bill. These two stayed at our home from start to finish. Dave clearly has years of experience, he’s knowledgeable and is very personable. Bill also did a great job! He worked on the AC unit and was patient with our puppy.
There were two other men that came over; one that took everything that needed to be disposed of and the other man came right before I left for work. I think he did the thermostat installation.
Dave also took time at the end of the day to go over everything with us and to answer any questions we had about the new units.
This experience was great just like any other experience with Flame in our home!
Our salesman was easy to communicate with and set clear expectations for our installation, cost and service. He also addressed my concern with the brand we were having installed and we were pleasantly surprised to have our installation scheduled so quickly. Just in time for the next heat wave!
We will stick with Flame for any of our service needs in the future!
I purchased a furnace Feb 1, 2019 and September 21, 2019 my AC went out. Tech name Will came out to my home did the repairs had a great conversation about the AC unit I have at my home. He even told me that it was 14 years old. I couldn’t believe it!
I’ll always use FLAME!!!!
FLAME Furnace technicians continue to go above and beyond and delivery exceptional service. Anthony scoped our work but due to situations out of his control the fix was much more involved then anticipated. He ensured that the job was done thoroughly and stayed way beyond his initial estimates.